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Frequently Asked Questions (FAQ)

Some questions that might come to mind…contact me to talk about how they apply to your particular business.

So why do you cover both quality and safety?

Quality and safety systems are largely mutually inclusive. For example you have a procedure to prepare parcels for dispatch , that’s quality management to ensure your customers receive their goods as they and you would wish…the SMS will cover manual handling, handling the product to ensure it’s not damaged during packaging and transportation, safe use of the equipment, space management and emergency procedures.

Quality Systems

Do I have to have an ISO Certificate to have a quality system?

Absolutely not. Certification demonstrates that you are maintaining a particular standard and that it is being looked at by an independent organisation, however, it comes at a cost. Even very large businesses do not always hold ISO. What is important though, is to have a quality system that works for your business, it should enhance and drive improvement, not be an administrative burden, and it should help you comply with regulations or standards within your industry.

What can you do for my existing quality system?

All quality systems should be reviewed independently from time to time to ensure that they are operating appropriately – helping to create kerb appeal for your business, easy for your team to access and use. There are 2 options that I offer – a quality health check which is a simple short review, or an independent audit, which is particularly useful if you want to go for certification and want to assess your good points and your learning points.

Safety Systems

What is a Safety Management System and why should I be interested?

Safety Management Systems (SMS) are documented business structures that promote and support safety, underpinned by ISO, regulatory and industry standards, they are intended to assure that your particular business is operating as safely as possible and minimising risk of injury to your team, customers and suppliers.

Why should I be interested? Operating safely saves money, reduces stress and lost time and doing so demonstrably increases kerb appeal as others see that you look after your people and your community.

Safety Management systems sound complicated!

They do not have to be complicated (and in fact, simpler is definitely better) but always incorporate some basic good practices – accountability, risk management, safety training and promotion, assurance and review. You’re probably doing it without noticing, so introducing SMS is about creating consistency, facilitating improvement and educating /refreshing team members.

What can you do to help with safety training?

Kerb Appeal NZ can assist with short courses based on your safety documentation to help your team to understand hazard and risk management, safety assessment and offers options for mechanisms for promoting good safety practice that are scaled to your business

Sounds like lot of paperwork here, I don’t have time for that!

Yes, there is documentation involved, but it can be as simple as an A4 poster with a couple of pictures…If you are certifying there will be more documentation and expectation. Kerb Appeal NZ is here to help you ascertain what you need and able to draft documents and forms to suit your business. The acronym KIS is probably the best mantra here – ‘Keep it Simple’.